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IT Specialist

Noventiq المنامه, البحرين تنتهي 2025-12-02 الرقم المرجعي: JB1100075347

وصف الوظيفة

Provide first-line support for desktops, laptops, and mobile devices.
Install, configure, and troubleshoot operating systems (Windows/macOS) and standard applications.
Troubleshoot issues related to Microsoft 365, Teams, Outlook, and Office applications.
Support users in accessing shared drives, email, VPN, and network resources.
Troubleshoot printer and scanner connectivity and driver issues.
Maintain and update inventory of IT assets and user equipment.
Support users with Wi-Fi, LAN, and VPN connectivity issues.
Escalate complex network issues to the network team when required.
Log all incidents and service requests in the ticketing/helpdesk system.
Track, update, and close tickets in accordance with defined SLAs.
Maintain clear documentation of common issues, resolutions, and procedures.
Escalate unresolved or complex issues to L2 / senior engineers.
Coordinate with vendors for warranty or hardware replacement when needed.
Communicate effectively with users to provide timely updates on issue resolution.

المتطلبات

Skills

Familiarity with End user support and day to day incidents management.
Experience in managing MS 365 portal and configuration.
Experience in handling on-premises applications and IT Infrastructure.
Excellent oral & written communication skill – English (mandatory), Arabic (preferred).
Excellent documentation skills

Work Experience Requirements

Overall 2+ years of experience in IT end-user support or helpdesk role.
Hands on experience with installing and configuring Windows OS.
Troubleshooting Windows 10/11 OS and Microsoft 365 applications issues

المهارات

تقدم الآن

تفاصيل الوظيفة

مكان الوظيفة المنامه, البحرين

قطاع الشركة تكنولوجيا المعلومات

طبيعة عمل الشركة صاحب عمل (القطاع الخاص)

الدور الوظيفي غيرذلك

الحالة الوظيفية دوام كامل

نوع التوظيف دوام كامل

الراتب الشهري BHD 564 - 753

المرشح المفضل

المستوى المهني 04 - متوسط الخبرة

عدد سنوات الخبرة الحد الأدنى: 1 الحد الأقصى: 10

منطقة الإقامة البحرين

الجنسية البحرين

نبذة عن الشركة

Noventiq

https://noventiq.com/

Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers’ businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.

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