IT Support

Job Overview:

We are seeking an experienced IT Support Officer that will oversee day-to-day IT operations and procurement activities. This role involves managing equipment and assets across the organization, coordinating with vendors and the finance team for quotations and LPOs, providing technical assistance to employees, and ensuring smooth onboarding and offboarding processes. The candidate will also support the Customer Experience (CX) team on customer-related technical matters.

Qualifications/certifications/skillset: 

·       Diploma or bachelor’s degree in Information Technology, Computer Science, or related field.

·       2–4 years of experience in IT support or IT operations.

·       Familiarity with Windows and macOS environments, email systems (e.g., Microsoft 365, Google Workspace), and networking basics.

·       Strong organizational and multitasking skills, with attention to detail.

·       Excellent communication and vendor management abilities.

Responsibilities and Deliverables:

·       Procurement & Asset Management

• Source quotations for IT-related purchases including laptops, monitors, keyboards, mice, printers, ink cartridges, and other peripherals.
• Coordinate with finance and management teams on LPOs, approvals, and tender submissions.
• Maintain an updated inventory of all IT equipment and ensure proper tagging and documentation.
• Manage the disposal or recycling of old or faulty IT assets in line with company policies.
• Liaise with vendors and service providers for IT procurement and maintenance contracts.

·       Technical Support

• Provide first-level IT support to employees, resolving hardware, software, and connectivity issues.
• Support the CX team in troubleshooting and resolving customer-related technical incidents.
• Ensure that all office devices (printers, projectors, routers, etc.) are functioning efficiently.
• Maintain system security through updates, antivirus management, and adherence to IT policies.

·       Onboarding and Offboarding

• Prepare, configure, and deploy laptops and other equipment for new employees.
• Set up email accounts, user profiles, and access to relevant systems and groups.
• Ensure proper recovery and formatting of devices during offboarding.
• Maintain accurate records of asset allocation and retrieval for all staff.

·       Administrative & Coordination Tasks

• Follow up with finance, vendors, and management to ensure timely delivery of procurement and maintenance requests.
• Document and track IT support tickets and ensure timely resolution.
• Support IT audits and compliance reviews when required.

Preferred Skills

Experience with procurement systems and tender processes.

Knowledge of asset management tools and IT inventory systems.

Basic understanding of cybersecurity practice.

Customer support mindset with the ability to handle multiple priorities efficiently.

Preferred Skills

Experience with procurement systems and tender processes.

Knowledge of asset management tools and IT inventory systems.

Basic understanding of cybersecurity practice.

Customer support mindset with the ability to handle multiple priorities efficiently.