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IT Support Engineer

Virtu Thinko Manama, Bahrain Posted 2024/05/22 05:47:00 Expires 2024-07-21 Ref: JB1100048327

Job Description

Job Summary:
We are looking for an IT Support Engineer to provide technical assistance and support to users within our organization. The IT Support Engineer will troubleshoot issues, set up equipment, and ensure the smooth operation of our IT systems.

Job Responsibility:
1. Provide technical support to end-users on various IT issues such as software, hardware, and network problems.
2. Install, configure, and maintain computer systems and related equipment.
3. Monitor and maintain IT systems to ensure smooth operation and minimal downtime.
4. Collaborate with IT team members to resolve complex technical issues.
5. Document and track technical issues and resolutions to maintain a knowledge base.

Candidate Requirements:
1. Bachelor’s degree in Information Technology, Computer Science, or related field.
2. Proven experience as an IT Support Engineer or similar role.
3. Solid knowledge of IT systems, networks, and infrastructure.
4. Excellent problem-solving and communication skills.
5. Ability to work well in a team environment and independently.
6. Relevant certifications such as CompTIA A+ or Microsoft Certified IT Professional (MCITP) are a plus.


- Excellent troubleshooting skills
- Strong knowledge of operating systems and software
- Proficiency in networking and hardware troubleshooting
- Ability to prioritize and manage multiple open cases at one time
- Good communication skills to interact with users and team members
- Attention to detail and accuracy in documenting technical issues and solutions


  • Assist Customers
  • Communicate With Customers
  • Create Solutions To Problems
  • Guarantee Customer Satisfaction
  • Identify Customers Needs
  • Keep Task Records
  • Keep Up To Date On Product Knowledge
  • Manage Schedule Of Tasks
  • Prioritise Requests
  • Provide Customer Follow-Up Services
  • Provide ICT Support
  • Solve ICT System Problems
  • Support ICT System Users
  • Use Customer Relationship Management Software
  • Use ICT Ticketing System


Computer Science/ IT

Job Details

Job Location Manama, Bahrain
Company Industry Information Technology
Company Type Employer (Private Sector)
Job Role ICT help desk agent
Joining Date 2024-05-30
Employment Status Full time
Employment Type Full Time Employee
Monthly Salary Range BHD 564 - 753
Manages Others No
Number of Vacancies 1

Preferred Candidate

Career Level 03 - Entry Level
Years of Experience Min: 0 Max: 1
Residence Location Bahrain
Nationality Bahrain
Degree Bachelor's degree

About This Company

Virtu Thinko

Information Technology Bahrain https://virtuthinko.com/service/

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